Free Delivery is done by our Goldenacre Wines delivery team in and around Edinburgh. A minimum purchase order worth GBP 50.00 to be made for free delivery. After the order has been placed you will be contacted by one of our delivery person and decide on the available time slot.
b. Standard Delivery –
Our Standard delivery is charged at GBP 6.49 and does not require any minimum value of order. Delivery is available on all working days with the cut off time for the last order being 10.00 pm, Order will be processed within the next 48hrs and you will be contacted in case of any stock issues and our person may suggest with an equivalent alternative, the parcel will be delivered between 3 – 5 days. Standard Delivery is available to mainland UK postcodes excluding Islands and Ireland. Please check with our Customer support via chat/email/order line available on our website for delivery related information.
c. Express Delivery 1 –
Our Express delivery 1 is charged at GBP 9.49 and does not require any minimum value of order. Delivery is available on all working days except Bank holidays and with the cut off time for the last order being 10.00 am, Order will be processed on the same day and you will be contacted in case of any stock issues and our person may suggest with an equivalent alternative, the parcel will be delivered on the next working days. Express Delivery 1 is available to mainland UK postcodes excluding Islands and Ireland. Please check with our Customer support via chat/email/order line available on our website for delivery related information.
d. Express Delivery 2 –
Our Express delivery 1 is charged at GBP 9.49 and does not require any minimum value of order. Delivery is available on all working days except Bank holidays and with the cut off time for the last order being 10.00 pm, Order will be processed on the next day and you will be contacted in case of any stock issues and our person may suggest with an equivalent alternative, the parcel will be delivered between 1 – 2 days. Express Delivery 2 is available to mainland UK postcodes excluding Islands and Ireland. Please check with our Customer support via chat/email/order line messenger portal available on the website for delivery related information.
Please Note: –
While we strive to achieve specified delivery dates given to us, we cannot accept liability for late delivery if caused by circumstances outside of our reasonable control. Where an order is time-critical, we ask that you ensure you place your order in good time to avoid disappointment. In case of delayed delivery, the cost paid towards delivery charges will be reduced accordingly
We are not able to fulfill any temperature-controlled products outside Edinburgh at the moment. If you have ordered any of the temperature-controlled item, out team will contact you by email/telephone/text to process a refund for those items
3. Return & Refund
We at The Goldenacre Wines assure you that all products sold are brand new, 100% genuine.
Any issues regarding the received product (i.e. damaged or deceived, wrong product, product not as per description), please feel free to contact us at shop@goldenacrewines.co.uk or call us on 0131 552 8064. We would help you with the replacement or refund for the product.
In case you changed your mind or ordered the wrong products, you can return the products within 14 days of the product delivery. To initiate a product return, please feel free to contact us at shop@goldenacrewines.co.uk or call us on 0131 552 8064, we would provide you with a return label to return the product. Return shipping charges would be incurred by the customer.
In the event of receiving a damaged package, inform our customer support ( shop@goldenacrewines.co.uk or call us on 0131 552 8064 ) at the earliest within 24 hrs. The return will be accepted only with the original packaging
Your refund will be processed within 5 working days after receiving the returned package
Please note: – We are not able to fulfill any temperature-controlled products outside Edinburgh at the moment. If you have ordered any of the temperature-controlled items, our team will contact you by email/telephone/text to process a refund for those items.
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